Support

Here you’ll find solutions to common technical issues and answers to our frequently asked questions.

Troubleshooting

If you are facing any technical difficulty with your OSN box, it is likely that it can be fixed easily by rebooting it – simply unplug it from the power supply, and then re-plug it.

 

You may be facing temporary viewing difficulties due to bad weather which can sometimes affect your satellite signal. Once the weather settles, you should be able to watch again without any issues. While you wait, you can still enjoy your recorded favorites in your Playlist, or catch even more amazing movies & shows on OSN On-Demand.

Top 5 FAQ'S

To register for OSN Play, you need to be at home and tuned into an OSN channel.

Here’s how to register:
  • Visit osn.com/play and click on Register
  • Click on OSN tab, enter your OSN Smartcard number of your main OSN TV subscription.
  • Create your username and password.
  • Enter your e-mail address.
  • Agree to the Terms and Conditions.
  • We will then send you an email link which you will need to click on to continue the registration process.
  • Click on the link; enter your user id, password and the authorization code.
  • You will see a welcome message on screen. You’re now ready to start watching OSN Play.
•Visit myosn.osn.com
•Sign in to your account or click Register to sign up.
•Select My Account to view your bill details

You can check details of your bill through the ""My Bills"" section on MyOSN app, and ""view bill summary"". For any clarifications, please call us.
Yes, we can definitely assist you. All you need to do is unplug and take your set top box and remote control to your new house. A technician will drop by and set up your connection. Please note, there will be a minimal charge based on the type or the reinstallation that you use.
A unique account ID that will grant access to many OSN platforms such as MyOSN web, MyOSN App and OSN play. Note: OSN ID can be found under the "Account" section. If you have forgotten your ID or password, please visit www.myosn.osn.com.
Download MyOSN App to gain access to your acount. To get more info on packs or to add more channels to your subscription, go to the Packs Tab on MyOSN app.

You may also call us anytime on our customer care line and we will be able to assist you.

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