Are you facing any technical difficulty?

If you are facing any technical difficulty with your OSN box, it is likely that it can be fixed easily by rebooting it – simply unplug it from the power supply, and then re-plug it.

Looking for your smart card number?

Select the video related to your box to find it

  • OSN Plus HD

  • OSN Plus HD WiFi


  • OSN HD

Need help with your MyOSN login?

Our videos will guide you in a few easy steps

  • Forgot OSN ID

  • Forgot Password

  • Create OSN ID

Have a question?

We might have an answer!

To register for OSN Play, you need to be at home and tuned into an OSN channel.

Here’s how to register:
  • Visit and click on Register
  • Click on OSN tab, enter your OSN Smartcard number of your main OSN TV subscription.
  • Create your username and password.
  • Enter your e-mail address.
  • Agree to the Terms and Conditions.
  • We will then send you an email link which you will need to click on to continue the registration process.
  • Click on the link; enter your user id, password and the authorization code.
  • You will see a welcome message on screen. You’re now ready to start watching OSN Play.
•Sign in to your account or click Register to sign up.
•Select My Account to view your bill details

You can check details of your bill through the ""My Bills"" section on MyOSN app, and ""view bill summary"". For any clarifications, please call us.
Yes, we can definitely assist you. All you need to do is unplug and take your set top box and remote control to your new house. A technician will drop by and set up your connection. Please note, there will be a minimal charge based on the type or the reinstallation that you use.
A unique account ID that will grant access to many OSN platforms such as MyOSN web, MyOSN App and OSN play. Note: OSN ID can be found under the "Account" section. If you have forgotten your ID or password, please visit
Download MyOSN App to gain access to your acount. To get more info on packs or to add more channels to your subscription, go to the Packs Tab on MyOSN app.

You may also call us anytime on our customer care line and we will be able to assist you.

Need more help?