Frequently Asked Questions

OSN Store offers a huge library of content and gives you the option to buy and keep it, in addition to the regular content available on OSN On Demand. To find your content:

• Press the OK or the Menu button on your remote control
• Go to OSN On Demand, press OK
• Select My Purchases and press OK to access your purchased content

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• Push content is controlled by OSN, and is available on the OSN DVR HD box
• It is delivered via satellite and does not require an internet connection
• You get limited access to OSN On Demand

 

• Pull content is delivered through the internet, and therefore requires an internet connection
• It is available on the OSN Plus HD box
• You can download Pull content to your OSN Library
• You get complete access to OSN Store

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You can download a maximum of 10 pieces of content simultaneously.

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Any piece of content that has a ‘Play’ button next to it can be watched right away. You don’t need to download it to your box.

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• Press the On Demand or Menu button, select OSN On Demand
• Select one of the available categories
• Select the program you’d like to watch, press OK, then select Watch
• The program will start playing. Note: you can pause, fast forward and rewind your program with your remote
• To use the Forward Slow Motion option, press the Pause button, then press the Fast Forward button (the available speeds are 1/10, 1/4 or 1/2)
• The Resume Watching option is available for all viewed programs

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To watch your recorded items or your Playlist:

• Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded
• A list of all your recorded programs will appear with their name, channel, date and time recorded
• Select the content that you want to watch, press OK and then select Watch
• The program will start playing. Note: you can pause, fast forward and rewind your program with your remote
• To use the Forward Slow Motion option, press the Pause button, then press the Fast Forward button (the available speeds are 1/10, 1/4 or 1/2)
• The Resume Watching option is available for all viewed programs
• You can also keep track of the available space on your OSN set top box 

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The ‘lock’ option is used to ensure that specific titles in your Playlist don’t get deleted by other users or auto settings. Follow these steps to ‘lock’ your Playlist or recorded items:

• Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded
• A list of all your recorded programs will appear with their name, channel, date and time recorded

• Press the blue button on your remote control
• Enter the PIN code (0000 by default), and select Lock

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Follow these steps to delete your Playlist or recorded items:

• Press the Playlist hot key button on your remote control. Alternatively, you can press the Menu button, select Playlist and choose Recorded
• A list of all your recorded programs will appear with their name, channel, date and time recorded

• Press the red button on your remote control

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Your OSN set top box allows you to rewind, pause and fast forward up to an hour and a half of the program that you’re watching. This particular function is only available with OSN channels.

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