To check the actual speed of your broadband connection, open a web browser (eg. Internet Explorer) and log on to speedtest.net. Follow the instructions to find out your broadband speed.
If you are still having problems…
Still can’t enjoy your content with OSN Play? The following steps may help you out. Of course, you can also call our Customer Care team.
Restart your computer
Check your power connections
- Switch off your computer and unplug your router
- Wait 20 seconds
- Plug in your router and restart your computer
Ensure that your router is connected to your broadband phone socket. Also, check the power supply leading to your equipment – make sure it’s connected properly. Make sure that your router and computer are both securely connected.
Check your power cables
Check your computer and router – make sure they’re both connected to each other, and that both machines are connected to a power supply and are turned on.
Change your security software settings
Programs running in the background may slow down your browsing experience. Alternatively, viruses or programs that track your online activity for marketing purposes can also reduce your internet speed. You can use anti-spyware features to monitor and remove such programs.
If you’re using the McAfee Security Suite, check your privacy service settings and make sure it isn’t set to ‘reject all cookies’ – as this stops you from accessing certain websites. Double-click on the McAfee Security Center icon on your desktop and select privacy service
from the main menu
to check or change your settings.
Clear your browser cache history
Your cache is a collection of files that record your activity on the internet. These files are usually stored in your computer's Temporary Internet Files
folder. Clearing them away can free up space on your hard drive and resolve certain browsing problems.
Log on to http://www.wikihow.com/Clear-Your-Browser's-Cache
and follow the simple instructions to clear your files.
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