Help and Support
Whether it's learning how to make the most of your OSN box, finding your way through our wide selection of channels and programs, or simply solving a technical issue, this section is designed to equip you with everything you need to ensure that your OSN subscription is always up and running.
To download the manuals, please click here
Signal interruption due to solar interference until March 15
Did you know that twice a year the sun can influence your TV viewing?
During the Spring Equinox, satellites can come in direct line with the sun, causing temporary signal interference.
This may affect your OSN reception until March 15. Interruption may happen late in the afternoon and will last for about 5 to 10 minutes.
This is a natural occurrence and your service should return to normal afterwards. If it doesn’t, you can unplug and plug in again your box to start viewing.
We apologize for any inconvenience and are happy to help.