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Have you checked our FAQs? as you may find an answer to your question.

  • About OSN Play
    • What is OSN Play?

      OSN Play is an on-demand, online service that you can access from your PC or Mac.
    • What can I watch?

      OSN Play offers you 1000s of hours of premium On Demand entertainment including movies, series, comedy, Kids and Family entertainment, Arabic series, cooking, lifestyle, talk shows, sports, South Asian and Pinoy content. OSN Play also features 7 live streaming channels. There is also 100 hours of new content available each month.
    • How much does it cost?

      OSN Play is included as part of your OSN TV subscription at no additional cost.
    • What content can I watch with my OSN TV package?

      You have access to the content based on your subscription package.
      Platinum Plus HD, Platinum HD, Premiere HD, and Premiere subscribers have access to all available content online.
      Other subscribers have access to content related directly to the channels available in their package.
      E.g. Entertainment package has access to TV Shows and Kids content but not Sports.
    • Why can’t I watch the same content on OSN Play as I watch on OSN TV?

      OSN Play currently shows a selection of the shows and movies that you can watch with your OSN TV subscription as well as content that is not currently available on OSN TV. We’re planning to add lots of new content every month.
    • How can I increase the amount of content I can view?

      For DTH/Satellite subscribers:
      Just give us a call and we’ll upgrade your package. Call us on any of the numbers below.

      • UAE & Others +971 4 367 7888
      • Saudi Arabia 9 2000 4444
      • Bahrain 17 317 317
      • Jordan 06 5511615
      • Iraq 07 43 5360000
      • Kuwait 1 807 007
      • Qatar 444 77 1 77

      For OSN Subscription via Cable Operator: DU: 04 390 5555
    • If my OSN TV subscription is cancelled can I use OSN Play?

      No, you need to have an active OSN TV subscription to enjoy OSN Play. To pay an outstanding amount, click on Secure Payment in My OSN and reconnect your services. Alternatively, you can call us make a payment over the phone.
    • If I cancel my OSN TV subscription do I need to cancel OSN Play?

      No, once you have cancelled your OSN TV subscription, your OSN Play account will be inactive.
  • OSN Play registration and account management
    • How do I register for OSN Play if I’m a DTH/Satellite subscriber?

      To register for OSN Play, you need to be at home and tuned into an OSN channel.
      Using the computer that you want to register as your main device, log on to and then...
      1- Click on the registration icon.
      2- Enter your OSN  Smartcard number of your main OSN TV subscription.
      3- Create your username and password.
      4- Enter your e-mail address.
      5- Agree to the Terms and Conditions.
      6- Once you have created your OSN ID, you will receive an on-screen verification code through your OSN Box, which will stay on your TV screen for 60 seconds. Don’t worry if you miss this we also send this code as a TV mail through your OSN Box– this may take up to 30 minutes to arrive.
      7- We will then send you an email link which you will need to click on to continue the registration process.
      8- Click on the link, enter your user id, password and the authorization code.
      9- You will see a welcome message on screen. You’re now ready to start watching OSN Play.

    • How many digital devices can I register with OSN Play?

      You can register up to two devices for OSN Play (PC or Mac.) The first two devices you use to watch OSN Play will be automatically registered to your OSN account. You have the opportunity to add or remove one of these devices every 60 days. Simply sign into My OSN, go to the Settings menu and select Manage Devices. If you try and sign in on a new device that’s not registered with us, you’ll be directed to the device management page.
    • I have multiple subscriptions. How many devices can I register with each subscription?

      You can register OSN Play on up to two devices (PC or Mac) for each paid OSN TV subscription.
    • Can I manage all my subscriptions with a single OSN ID?

      No, you need to register each separate subscription using a different OSN ID for each OSN TV subscription.
    • I am a new subscriber to OSN TV but I can’t register for OSN Play

      Your OSN TV subscription needs to be active before you can use OSN Play. Please call us and we’ll activate your account.
      If you subscribe to OSN via cable provider, contact your operator to make sure your TV subscription is activated.
    • Can I watch OSN Play on all my computers?

      You can watch OSN Play on a maximum of two devices (PC or Mac) both at the same time using two of your OSN IDs.

      The first two devices you use to watch OSN Play will be automatically registered to your account. If you have more than two computers or laptops, you can easily change which two are registered to OSN Play. Simply sign in to My OSN, go to Settings menu and select Manage Devices.
    • Can I change the devices I’ve registered?

      Yes, just sign in to My OSN, go to Settings and select Manage Devices. You can add or remove devices that are registered to OSN Play.
      Once you’ve registered your two devices every 60 days you’ll have the chance to remove or replace one computer or laptop.
    • Where can I check which devices I’ve registered?

      Checking is easy. Just sign into My OSN, go to Settings menu and select Manage Devices. You can remove devices and register new ones.
    • What’s a sub-account?

      A sub-account allows different members of your household to watch OSN Play on either of your two registered devices.
    • How many sub-accounts can I have?

      You can create three sub-accounts.
    • What’s the benefit of having a sub-account?

      A sub-account allows each user to have their own personal experience. A sub-account also gives you the added assurance of parental control over the shows your family watches.
    • How do I create a sub-account?

      1- Go to My OSN
      2- Click on OSN Play Settings.
      3- Go to Sub-account/Parental settings.
      4- Click on Add New OSN sub- account.
      5- Enter the email id for the sub-account user and set the Parental settings eg PG or 15.
      6- Click on Invite and an invitation email will be sent to your sub-account user.
      7- Once the sub-account user receives the invitation email they will need to create their own OSN ID.

      The sub-account user can only view content on either of the two devices that have been registered.
      If the sub-account user does not have an email address you can use your own registered email to complete the process.
    • How do I manage my sub-accounts?

      If you would like to add a new sub-account, delete an existing sub-account or edit the parental setting of a sub-account, here’s how:
      1- Go to My OSN.
      2- Click on OSN Play settings.
      3- Go to Sub-account/Parental settings.
      4- Add, delete or edit the details.
    • How often can I change my sub-accounts?

      You can change your sub-accounts as many times as you like.
    • How can I increase the content that my sub-account user can view?

      1- Go to My OSN.
      2- Click on OSN Play settings.
      3- Go to Sub-account/Parental settings.
      4- Amend the Parental settings to increase the amount of content if this has been set too low.
  • OSN Play Registration Errors
    • I can’t watch on my Mac.

      For OSN Play to work on a Mac, it must be Intel-based.
    • My OSN Smartcard/Cable Operator Account Number is invalid

      Remove the OSN Smartcard from your primary active OSN Box and check the number. If the number you entered is correct, but you’re still getting an invalid message, check if your subscription is active.

      If you subscribed for OSN Package from a cable operator, check that your subscription is still valid.

    • My OSN Smartcard is blocked or cancelled

      Please check that you have an active OSN TV subscription.
    • Invalid subscriber type

      In order to use OSN Play you must have an active OSN TV subscription. If you’re commercial customer, or in a Hotel, you won’t be able to register for OSN Play at this time. Stay tuned.
    • My password is invalid

      You will get this message if you have not entered enough characters or spaces. Make sure you use 6 or more characters and don’t use any spaces A strong password has 8 characters or more with a combination of upper and lower case letters, numbers and symbols. The strength meter will show you how strong your password is.
    • My email is invalid

      Check that you’ve used a valid email address and please re-try.
    • Password mismatch

      Make sure you enter the same password on the Confirm password line.
    • I did not receive a confirmation email

      Please check your spam or junk mail folder of your email account. If it’s not there, go back to the registration process and request a confirmation email.
      If you subscribed via cable operator, please call your customer service.
    • I did not receive a TV mail through my OSN Box (For DTH/Satellite subscribers only)

      Go back to the registration process and request another TV mail to be sent. Make sure you’re on an OSN channel. Remember, the TV mail could take up to 30 minutes to arrive.
    • How do I open the TV mail sent through my OSN Box? (For DTH/Satellite subscribers only)

      To access the mail using your remote..
      - Press Menu.
      - Scroll to Mail, click OK.
      - Click on Messages.
      - Scroll to the Message and click OK to view.

      Or alternatively press the mail button on your remote control
    • Registration blocked (For DTH/Satellite subscribers only)

      The TV mail sent to your OSN Box will be valid for 48 hours. Please note, that you must complete the entire registration process within the 48 hours of receiving the TV mail. If you are not able to complete within 48 hours, you will need to start the registration process again.
  • OSN Play Login errors
    • Device not registered

      You can only watch OSN Play using the devices you registered. If this is your first time watching OSN Play, your device will be automatically registered.
    • Invalid user name

      If you’re an existing customer, please check your username and enter the username that you gave when registering your device. If you can’t remember your user name, please follow the steps in the Forgot User id section.
    • Invalid password

      Please check your password. Make sure you use the same password you used when registering your device.
    • Forgot OSN ID

      If you forgot your OSN ID:
      1- Click on Forgot ID icon.
      2- Enter your OSN Smartcard number/ cable subscription account number
      3- Enter the email address that you used to register with.
      4- Enter the code displayed (on the browser).
      5- Click on Get OSN ID.

      An email will be sent to you with your user id and your password will remain unchanged.
    • Forgot Password

      Click on Forgot Password icon. 1. Enter your OSN ID. 2. Enter the email address that you used to register with. A temporary password will be sent to you. You can change this to something more memorable when you log in again.
    • Account blocked

      Please check that your OSN TV subscription is active.
    • My sub-accounts have been blocked

      Please check that your OSN TV subscription is active. If you’ve updated your email address your account and sub-accounts will be temporarily blocked until you verify your email change by clicking on the link that we will send you.
  • OSN Play technical requirements and support
    • What are the technical requirements for OSN Play?

      To get the best quality viewing experience with OSN Play, you need to check that your computer meets the technical requirements. If you’re not sure about your computer’s technical specifications, you’ll be able to find these in the manufacturer’s handbook.

      Technical specifications
      Acceptable operating systems (versions of Windows):
      - Microsoft Windows 7.
      - Microsoft Windows Vista (32 bit).
      - Windows XP, Service Pack 3.
      - Apple Macintosh: Leopard (10.5) Snow Leopard (10.6) or Higher.

      Browser (the program you use to access the web):
      - Internet Explorer 8 or above.
      - Firefox 3.5 or above.
      - Safari 4.0 or above.

      Hardware specifications
      - Windows X86 or x64 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM
      - Apple Macintosh: Intel Based
    • Technical specifications

      Acceptable operating systems (versions of Windows): 1. Microsoft Windows 7 2. Microsoft Windows Vista (32 bit) 3. Windows XP, Service Pack 3 4. Apple Macintosh: Leopard (10.5) Snow Leopard (10.6) or Higher Browser (the program you use to access the web) 1.Internet Explorer 8 or above 2.Firefox 3.5 or above 3.Safari 4.0 or above
    • Hardware specifications

      1. Windows X86 or x64 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM 2. Apple Macintosh: Intel Based
    • How can I check what memory my computer has?

      1- Open the Start menu on your Windows menu bar and select My Computer.
      2- Right click and select Properties.
      3- Check the installed memory and CPU processor.

      1- Click on Apple in top left of menu bar
      2- Select About This Mac
      3- Check the memory and CPU processor.
    • What internet connection speed do I need to watch OSN Play?

      The picture and sound quality of OSN Play will depend on your broadband connection speed, your computer hardware, and whatever else you are using your computer for at the time. For the best possible viewing experience, we recommend a broadband speed of at least 2MB.
    • What do I need to watch OSN Play on my computer?

      To enjoy OSN Play on your computer, you'll need a broadband connection with a minimum speed of 1MB, a valid OSN TV subscription and an OSN ID.
      If you don’t already have an OSN ID, it's easy to register for one and should only take a few minutes. Visit My OSN sign up page, and follow the instructions to enter your details and create your OSN ID. Once created, you can use this OSN ID to sign in to OSN Play.

      You will also need Microsoft Silverlight installed on your computer. If you don’t have the most recent version of Microsoft Silverlight, you will be prompted to download this when you try and watch a program after signing in to OSN Play. Follow the on screen instructions to complete the installation.

      To check whether your computer meets the technical requirements needed for OSN Play, see the What are the technical requirements for OSN Play? If you’re ready to start watching OSN Play, visit the OSN Play homepage now to get started.
    • What is Silverlight? Do I need to accept this download?

      Yes, OSN Play is built on Microsoft Silverlight technology. It’s installed as a plug-in into your browser. In order to view OSN Play, you need to accept the prompt and download the latest version of Microsoft Silverlight.
    • How do I find my broadband speed?

      The access line or connection speed is the speed of your broadband connection between the local telephone exchange and your wireless router. This is the speed that your provider is able to provide into your home rather than the actual speeds that you experience when using the internet. To check the actual access line speed of your broadband connection, open a web browser window (e.g. Internet Explorer) and search
    • Watching Play with Windows 10

      To get the best experience when watching Play using Windows 10, please use either Internet Explorer 11 or Firefox, both of which support Silverlight.
    • If you are still having problems

      If you’re experiencing difficulty accessing OSN Play, the following may help.
      1- Restart your computer
      Switch off your computer. Switch off your router, wait for 20 seconds, then plug your router back in and restart your computer.

      2- Check your power connections
      Make sure that your broadband router is correctly connected to your broadband phone socket. The power supply may not be reaching your equipment. Check that your router and computer are both security connected.

      3- Check your power cables
      Check that your computer and router are securely connected to one another and that both machines are connected to a power supply and turned on.

      4- Change your security software settings
      Programs running in the background may slow your browsing experience such as viruses or other programs trying to track your online activity for marketing purposes. You can use the anti-spyware features of your security to remove them. If you’re using McAfee Security suite, check that your privacy service isn’t set to ‘reject all cookies’ as this can stop you accessing some websites. To check, double click on the McAfee Security Centre icon on your desktop and select privacy service from the main menu.

      5- Clear your browser cache history
      Your cache is a collection of files that record your activity on the internet. These files are usually stored in your computer's Temporary Internet Files folder. Clearing them away can free up space on your hard drive and resolve certain browsing problems.
      Here’s how to clear your files, log onto's-Cache
  • Channels & Value Added Services
    • What channels are available with OSN?

      3 OSN MOVIES Box Office channels that deliver the best home theatre selections from Paramount, Dreamworks, Sony Columbia, NBC Universal, Disney and local studios. 21 Movies channels - OSN MOVIES HD, OSN MOVIES HD +2, OSN MOVIES ACTION HD, Star Movies HD, OSN MOVIES PREMIERE HD, OSN MOVIES PREMIERE +2, OSN Movies Drama HD, OSN Movies Drama +2, OSN MOVIES ACTION +2, OSN MOVIES COMEDY HD, OSN MOVIES KIDS HD, OSN MOVIES FESTIVAL HD, TCM and AMC. 

      These leading channels allow customers to choose from up to 9 different first-time-on-TV movies broadcasting at any one time. 6 OSN SPORTS channels - OSN SPORTS 1 HD, OSN SPORTS 2 HD, OSN SPORTS 3 HD, OSN SPORTS 4 HD, OSN Sports Cricket HD and OSN WWE Network HD - being the home of the Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, UFC - Ultimate Fighting Championship and other exclusive leagues. In house General Entertainment channels, such as OSN FIRST HD and OSN FIRST +2, the home of action and drama series. OSN Ya Hala! HD is the home to Arabic entertainment, movies, series and talk shows; OSN First Comedy HD, home of comedy series. International partners channels such as Nickelodeon HD, Disney Channel, JimJam, Discovery HD, Animal Planet HD, Nat Geo Wild HD, Nat Geo People HD, BBC Lifestyle, E! Entertainment HD, Fashion TV HD, Outdoor HD and many more. The content of each of these channels offers you the best in entertainment throughout the Middle East and North Africa region. The content is carefully scheduled by our programming teams and acquired from the world’s premier studios and sport leagues. 

    • Do you have sports channels?

      Yes we have 6 locally produced sports channels - OSN SPORTS 1 HD, OSN SPORTS 2 HD, OSN SPORTS 3 HD, OSN SPORTS 4 HD, OSN Sports Cricket HD and OSN WWE Network HD featuring internationally produced sports programs, bringing you the Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, UFC - Ultimate Fighting Championship and other exclusive leagues along with another partner sport channel as Fuel TV, Ten Cricket and AD Sport channels. 
    • What is the EPG (Electronic Programme Guide)?

      The EPG (Electronic Programme Guide), provides you with the most up-to-date programme schedules 7 days in advance. It offers a detailed description for every programme in English and Arabic on the OSN network and the best Free to Air channels like MBC1, MBC2, MBC3, MBC4, Dubai TV, Dubai One, BBC World and many more. To access the EPG simply click the ‘TV Guide’ or 'EPG' button on your decoder remote control and follow the simple instructions.
    • What is OSN ON DEMAND HD?

      OSN ON DEMAND HD is the first video on demand service in the Middle East with your favourite movies, series and sporting events made available in an easy and convenient way to enhance your viewing pleasure.
  • Technical
    • What do I require to pick up the channels?

      To receive OSN, you need an OSN HD decoder box to be properly installed using the appropriate Dish & LNB plus an OSN subscription.
    • How do I rescan my decoder?

      Press the "Menu" button on remote control. Select "Settings" from the list and press OK. Select "System Setup" and press OK. Enter the code 0000 and press OK. Select "Free Scan" and press OK. Select "Satellite Scan" and press OK. Change the 3rd option “transponder” to “User” by using the left arrow. Enter the desired channel frequency and parameters, press OK. Press the Blue button on your remote control and select "Yes” to continue. 
    • How do I set parental control?

      PARENTAL CONTROL gives you the ability to choose which channels or even which programmes can be viewed in your home. The OSN rating system (Fam to 18), on screen communication highlighting the suitability of certain programmes and the technology in our decoder provides you with all the control you need to easily restrict or completely block certain programmes or channels as you want. OSN HD Box / OSN HD SHOWBOX Press the ‘Menu’ on your Remote Control Then select ‘Settings’ and press “OK” Select "Parental Control" and enter PIN "0000" Select either "Channel Block" (to block entire channels) or "Set Ratings" to block programming of a certain rating and above Follow on screen instructions
    • Dish Settings

      OSN Broadcasts all of its programmes via the Nilesat 102 Satellite at 7º West and Atlantic Bird 7 West at 7.3º. You may find the following technical information of use during installation and the programming of your decoder Satellite: Nilesat Location: 7 & 7.3º West Transponder 1: 11.996 Ghz Horizontal Transponder 2: 12.073 Ghz Horizontal Transponder 3: 10.834 GHz Vertical Transponder 4: 11.373 Ghz Horizontal Transponder 5: 11.862 Ghz Vertical Transponder 6: 11.976 GHz Vertical 5/6 MPEG2 Transponder 7: 11.411GHz Horizontal Transponder 8: 11278 GHz Vertical Transmission System: MPEG4 Forward Error Correction: 2/3 Symbol Rate 27500
    • Dolby & Stereo settings

      Where available we provide Dolby Digital Surround Sound via either HDMI, Coaxial or Optical digital outputs depending on the set-top-box you have with OSN. To playback surround sound at home you will need to connect to a Dolby Digital certified home cinema system. To enjoy the highest quality we advise you calibrate your home cinema system first, as per the manufactures guidelines. If you would prefer to listen in stereo, you can choose to output stereo through the Audio Settings on you set-top-box. The audio settings can be found by pressing Menu on your OSN remote and choosing the following sub menus “Settings” – “User Preferences”- “Audio” and when prompted enter the PIN 0000 To listen in Stereo select “Stereo” in the “preferred audio” section. To listen in Surround select “Dolby” in the “preferred audio” section.
    • Troubleshooting

      Technical problem "your receiver is unable to receive a signal" - 75% of this screen messages can be resolved by rebooting the decoder. Digital decoders are like computers and they may occasionally freeze or "lock-up". When this happens, disconnect the power to the decoder by unplugging the wall socket and re-plugging it. This should rectify most cases. "CODE (4) IF YOU ARE UNABLE TO WATCH THIS CHANNEL, PLEASE CALL US" - Check that you are watching an OSN channel to which you are subscribed to. To refresh your signal you can: Send an SMS with your smart card number followed by 500 on 00971503575111 or Call our automated answering service on: KSA 92000 4444 - Kuwait 1 807 007 - Egypt 023 827 6666 or UAE & Others 00971 4 367 7888.
  • Billing
    • Can I pay monthly?

      Of course you can pay monthly. All you have to do is choose the monthly payment option on the subscription form and we will deduct the appropriate amount from your credit card on a monthly basis..
    • How can I order OSN BOX OFFICE?

      OSN BOX OFFICE offers 3 pay per view channels which showcase the best and latest Hollywood movies first and without commercial breaks from our exclusive deals with the leading Hollywood studios including Paramount, Sony Pictures, Universal and Disney. To order: Login to our Online Services Send an SMS with your smart card number followed by the OSN BOX OFFICE order code Call our automated answering service on: KSA 92000 4444 Kuwait 1 807 007 Egypt 023 827 6666 UAE & Others +971 4 367 7888
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