FAQs

About OSN Play

OSN Play registration and account management

  • How do I register for OSN Play?

    To register for OSN Play, you need to be at home and tuned into an OSN channel.
    Here’s how to register
    Using the computer that you want to register as your main device, log on to www.osn.com and then:

    1. Click on the registration icon.
    2. Enter your OSN Smartcard number of your main OSN TV subscription.
    3. Create your username and password.
    4. Enter your e-mail address.
    5. Agree to the Terms and Conditions.

    Once you have created your OSN ID, you will receive an on-screen verification code through your OSN Box, which will stay on your TV screen for 60 seconds.
    Don’t worry if you miss this we also send this code as a TV mail through your OSN Box– this may take up to 30 minutes to arrive.

    We will then send you an email link which you will need to click on to continue the registration process.
    6. Click on the link, enter your user id, password and the authorization code
    7. You will see a welcome message on screen. You’re now ready to start watching OSN Play.

  • I registered prior to March 19 and already have an OSN ID. Do I need to re-register?

    Yes, when you try to access OSN Play, you’ll be automatically re-directed to the registration page. To complete the registration process and start viewing you need to provide a valid email address and the authorization code that will be sent to your OSN Box. See detailed steps in ‘How to Register’

  • How many digital devices can I register with OSN Play?

    You can register up to two devices for OSN Play (PC or Mac.)
    The first two devices you use to watch OSN Play will be automatically registered to your OSN account. You have the opportunity to add or remove one of these devices every 60 days. Simply sign into My OSN, go to the Settings menu and select Manage Devices.
    If you try and sign in on a new device that’s not registered with us, you’ll be directed to the device management page.

  • I have multiple subscriptions. How many devices can I register with each subscription?

    You can register OSN Play on up to two devices (PC or Mac) for each paid OSN TV subscription.

  • Can I manage all my subscriptions with a single OSN ID?

    No, you need to register each separate subscription using a different OSN ID for each OSN TV subscription.

  • I am a new subscriber to OSN TV but I can’t register for OSN Play

    Your OSN TV subscription needs to be active before you can use OSN Play. Please call us and we’ll activate your account.

  • Can I watch OSN Play on all my computers?

    You can watch OSN Play on a maximum of two devices (PC or Mac) both at the same time using two of your OSN IDs.

    The first two devices you use to watch OSN Play will be automatically registered to your account.

    If you have more than two computers or laptops, you can easily change which two are registered to OSN Play.
    Simply sign in to My OSN, go to Settings menu and select Manage Devices.

  • Can I change the devices I’ve registered?

    Yes, just sign in to My OSN, go to Settings and select Manage Devices. You can add or remove devices that are registered to OSN Play.
    Once you’ve registered your two devices every 60 days you’ll have the chance to remove or replace one computer or laptop.

  • Where can I check which devices I’ve registered?

    Checking is easy. Just sign into My OSN, go to Settings menu and select Manage Devices. You can remove devices and register new ones.

  • What’s a sub-account?

    A sub-account allows different members of your household to watch OSN Play on either of your two registered devices.

  • How many sub-accounts can I have?

    You can create three sub-accounts.

  • What’s the benefit of having a sub-account?

    A sub-account allows each user to have their own personal experience. A sub-account also gives you the added assurance of parental control over the shows your family watches.

  • How do I create a sub-account?


    1. Go to My OSN
    2. Click on OSN Play Settings.
    3. Go to Sub-account/Parental settings.
    4. Click on Add New OSN sub- account.
    5. Enter the email id for the sub-account user and set the Parental settings eg PG or 15.
    6. Click on Invite and an invitation email will be sent to your sub-account user.
    7. Once the sub-account user receives the invitation email they will need to create their own OSN ID.

    The sub-account user can only view content on either of the two devices that have been registered.
    If the sub-account user does not have an email address you can use your own registered email to complete the process.

  • How do I manage my sub-accounts?

    If you would like to add a new sub-account, delete an existing sub-account or edit the parental setting of a sub-account, here’s how:

    1. Go to My OSN
    2. Click on OSN Play settings.
    3. Go to Sub-account/Parental settings.
    4. Add, delete or edit the details.

  • How often can I change my sub-accounts?

    You can change your sub-accounts as many times as you like.

  • Can my sub-account users change any access or settings?

    No, only you, the primary user can make these changes. The sub-account user can only update their user name and nickname.

  • How can I increase the content that my sub-account user can view?


    1. Go to My OSN
    2. Click on OSN Play settings.
    3. Go to Sub-account/Parental settings.
    4. Amend the Parental settings to increase the amount of content if this has been set too low.


OSN Play Login technical faqs

  • I can’t watch on my Mac.

    For OSN Play to work on a Mac, it must be Intel-based.

  • My OSN Smartcard is invalid

    Remove the OSN Smartcard from your primary active OSN Box and check the number. If the number you entered is correct, but you’re still getting an invalid message, check if your subscription is active.

  • My OSN Smartcard is blocked or cancelled

    Please check that you have an active OSN TV subscription.

  • Invalid subscriber type

    In order to use OSN Play you must have an active OSN Box and OSN TV subscription. If you’re enjoying OSN as a cable customer, commercial customer, or in a Hotel, you won’t be able to register for OSN Play at this time. Stay tuned.

  • My password is invalid

    You will get this message if you have not entered enough characters or spaces. Make sure you use 6 or more characters and don’t use any spaces A strong password has 8 characters or more with a combination of upper and lower case letters, numbers and symbols. The strength meter will show you how strong your password is.

  • My email is invalid

    Check that you’ve used a valid email address and please re-try.

  • Password mismatch

    Make sure you enter the same password on the Confirm password line.

  • I did not receive a confirmation email

    Please check your spam or junk mail folder of your email account. If it’s not there, go back to the registration process and request a confirmation email.

  • I did not receive a TV mail through my OSN Box

    Go back to the registration process and request another TV mail to be sent. Make sure you’re on an OSN channel. Remember, the TV mail could take up to 30 minutes to arrive.

  • How do I open the TV mail sent through my OSN Box?

    To access the TV mail using your remote..

    1. Press Menu.
    2. Scroll to TV Mail, click OK.
    3. Click on Messages.
    4. Scroll to the Message and click OK to view.

    Or alternatively press the TV mail button on your remote control

  • Registration blocked

    The TV mail sent to your OSN Box will be valid for 48 hours. Please note, that you must complete the entire registration process within the 48 hours of receiving the TV mail. If you are not able to complete within 48 hours, you will need to start the registration process again.


OSN Play Login errors

  • Device not registered

    You can only watch OSN Play using the devices you registered. If this is your first time watching OSN Play, your device will be automatically registered.

  • Invalid user name

    If you’re an existing customer, please check your username and enter the username that you gave when registering your device. If you can’t remember your user name, please follow the steps in the Forgot User id section.

  • Invalid password

    Please check your password. Make sure you use the same password you used when registering your device.

  • Forgot OSN ID

    If you forgot your OSN ID

    1. Click on Forgot ID icon.
    2. Enter your OSN Smartcard number.
    3. Enter the email address that you used to register with.
    4. Enter the code displayed (on the browser).
    5. Click on Get OSN ID.

    An email will be sent to you with your user id and your password will remain unchanged.

  • Forgot Password

    Click on Forgot Password icon.

    1. Enter your OSN ID.
    2. Enter the email address that you used to register with.

    A temporary password will be sent to you. You can change this to something more memorable when you log in again.

  • Account blocked

    Please check that your OSN TV subscription is active.

  • My sub-accounts have been blocked

    Please check that your OSN TV subscription is active. If you’ve updated your email address your account and sub-accounts will be temporarily blocked until you verify your email change by clicking on the link that we will send you.


OSN Play technical requirements and support

  • What are the technical requirements for OSN Play?

    To get the best quality viewing experience with OSN Play, you need to check that your computer meets the technical requirements. If you’re not sure about your computer’s technical specifications, you’ll be able to find these in the manufacturer’s handbook.

  • Technical specifications

    Acceptable operating systems (versions of Windows):

    1. Microsoft Windows 7
    2. Microsoft Windows Vista (32 bit)
    3. Windows XP, Service Pack 3
    4. Apple Macintosh: Leopard (10.5) Snow Leopard (10.6) or Higher

    Browser (the program you use to access the web)
    1.Internet Explorer 8 or above
    2.Firefox 3.5 or above
    3.Safari 4.0 or above

  • Hardware specifications


    1. Windows X86 or x64 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM
    2. Apple Macintosh: Intel Based

  • How can I check what memory my computer has?

    PC

    1. Open the Start menu on your Windows menu bar and select My Computer.
    2. Right click and select Properties.
    3. Check the installed memory and CPU processor.

    Apple

    1. Click on Apple in top left of menu bar
    2. Select About This Mac
    3. Check the memory and CPU processor

  • What internet connection speed do I need to watch OSN Play?

    The picture and sound quality of OSN Play will depend on your broadband connection speed, your computer hardware, and whatever else you are using your computer for at the time.

    For the best possible viewing experience, we recommend a broadband speed of at least 2MB.

  • What do I need to watch OSN Play on my computer?

    To enjoy OSN Play on your computer, you'll need a broadband connection with a minimum speed of 512KB, a valid OSN TV subscription and an OSN ID.

    If you don’t already have an OSN ID, it's easy to register for one and should only take a few minutes. Visit My OSN sign up page, and follow the instructions to enter your details and create your OSN ID. Once created, you can use this OSN ID to sign in to OSN Play.

    You will also need Microsoft Silverlight installed on your computer. If you don’t have the most recent version of Microsoft Silverlight, you will be prompted to download this when you try and watch a program after signing in to OSN Play. Follow the on screen instructions to complete the installation.

    To check whether your computer meets the technical requirements needed for OSN Play, see the What are the technical requirements for OSN Play?

    If you’re ready to start watching OSN Play, visit the OSN Play homepage now to get started.

  • What is Silverlight? Do I need to accept this download?

    Yes, OSN Play is built on Microsoft Silverlight technology. It’s installed as a plug-in into your browser. In order to view OSN Play, you need to accept the prompt and download the latest version of Microsoft Silverlight.

  • How do I find my broadband speed?

    The access line or connection speed is the speed of your broadband connection between the local telephone exchange and your wireless router.
    This is the speed that your provider is able to provide into your home rather than the actual speeds that you experience when using the internet.

    To check the actual access line speed of your broadband connection, open a web browser window (e.g. Internet Explorer) and search www.speedtest.net

  • If you are still having problems

    Restart your computer
    Switch off your computer. Switch off your router, wait for 20 seconds, then plug your router back in and restart your computer.

    Check your power connections
    Make sure that your broadband router is correctly connected to your broadband phone socket. The power supply may not be reaching your equipment. Check that your router and computer are both security connected.

    Check your power cables
    Check that your computer and router are securely connected to one another and that both machines are connected to a power supply and turned on.

    Change your security software settings
    Programs running in the background may slow your browsing experience such as viruses or other programs trying to track your online activity for marketing purposes. You can use the anti-spyware features of your security to remove them.

    If you’re using McAfee Security suite, check that your privacy service isn’t set to ‘reject all cookies’ as this can stop you accessing some websites. To check, double click on the McAfee Security Centre icon on your desktop and select privacy service from the main menu.

    Clear your browser cache history
    Your cache is a collection of files that record your activity on the internet. These files are usually stored in your computer's Temporary Internet Files folder. Clearing them away can free up space on your hard drive and resolve certain browsing problems.

    Here’s how to clear your files, log onto http://www.wikihow.com/Clear-Your-Browser's-Cache


Channels & Value Added Services

  • What channels are available with OSN?
    • 3 OSN Box Office channels that deliver the best home theatre selections from Paramount, Dreamworks, Sony Columbia, NBC Universal, Disney and local studios.
    • 14 Movies channels - OSN MOVIES HD, OSN MOVIES HD +2, OSN ACTION HD, Star Movies HD, OSN PREMIERE, OSN PREMIERE +2, OSN CINEMA, OSN CINEMA +2, OSN MOVIES ACTION, OSN MOVIES COMEDY, OSN MOVIES KIDS, OSN MOVIES FESTIVAL, TCM and MGM. These leading channels allow customers to choose from up to 9 different first-time-on-TV movies broadcasting at any one time.
    • 4 OSN SPORTS channels - OSN SPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and OSN SPORTS 4 - being the home of the Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, UFC - Ultimate Fighting Championship and other exclusive leagues.
    • In house General Entertainment channels, such as OSN FIRST and OSN FIRST HD, the home of action and drama series.  OSN Ya Hala! HD is the home to Arabic entertainment, movies, series and talkshows; OSN COMEDY, home of comedy series.
    • International partner channels such as Disney Channel, JimJam, Discovery Channel, Animal Planet, Nat Geo Wild HD, Nat Geo Adventure, BBC Lifestyle, E! Entertainment, Fashion TV HD, Outdoor HD and many more.

    The content of each of these channels offers you the best in entertainment throughout the Middle East and North Africa region. The content is carefully scheduled by our programming teams and acquired from the world’s premier studios and sport leagues.

  • Do you have sports channels?

    Yes we have 4 locally produced sports channels - OSN SPORTSPORTS 1 HD, OSN SPORTS 2, OSN SPORTS 3 and OSN SPORTS 4 featuring internationally produced sports programmes, bringing you the Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, UFC - Ultimate Fighting Championship and other exclusive leagues.

  • What is the EPG (Electronic Programme Guide)?

    The EPG (Electronic Programme Guide), provides you with the most up-to-date programme schedules 7 days in advance. It offers a detailed description for every programme in English and Arabic on the OSN network and the best Free to Air channels like MBC1, MBC2, MBC3, MBC4, Dubai TV, Dubai One, BBC World and many more. To access the EPG simply click the ‘TV Guide’ or 'EPG' button on your decoder remote control and follow the simple instructions.

  • What is OSN ON DEMAND HD?

    OSN ON DEMAND HD is the first video on demand service in the Middle East with your favourite movies, series and sporting events made available in an easy and convenient way to enhance your viewing pleasure.

Technical

  • What do I require to pick up the channels?

    To receive OSN you need an OSN HD decoder box, to be properly installed using the appropriate Dish & LNB PLUS an OSN subscription Smart Card.

  • How do I rescan my decoder?
    • Press the "Menu" button on remote control
    • Select "Settings" from the list and press OK
    • Select "System Setup" and press OK
    • Enter the code 0000 and press OK
    • Select "Free Scan" and press OK
    • Select "Satellite Scan" and press OK
    • Enter the desired channels frequency and parameters and press OK
    • Press the Green button on your remote control and select "Yes, continue
  • How do I set parental control?

    PARENTAL CONTROL gives you the ability to choose which channels or even which programmes can be viewed in your home. The OSN rating system (Fam to 18), on screen communication highlighting the suitability of certain programmes and the technology in our decoder provides you with all the control you need to easily restrict or completely block certain programmes or channels as you want.

    OSN HD Box / OSN HD SHOWBOX

    • Press the ‘Menu’ on your Remote Control
    • Then select ‘Settings’ and press “OK”
    • Select "Parental Control" and enter PIN "0000"
    • Select either "Channel Block" (to block entire channels) or "Set Ratings" to block programming of a certain rating and above
    • Follow on screen instructions
  • Dish Settings

    OSN Broadcasts all of its programmes via the Nilesat 102 Satellite at 7º West and Atlantic Bird 7 West at 7.3º. You may find the following technical information of use during installation and the programming of your decoder

    Satellite: Nilesat
    Location: 7 & 7.3º West
    Transponder 1: 11.996 Ghz Horizontal
    Transponder 2: 12.073 Ghz Horizontal
    Transponder 3: 10.834 GHz Vertical
    Transponder 4: 11.373 Ghz Horizontal
    Transponder 5: 11.862 Ghz Vertical
    Transponder 6: 11.976 GHz Vertical 5/6 MPEG2
    Transponder 7: 11.411GHz Horizontal
    Transponder 8: 11278 GHz Vertical
    Transmission System: MPEG4
    Forward Error Correction:2/3
    Symbol Rate27500
  • Stereo Settings

    Stereo Sound

    OSN transmits its signals in digital format. This gives high quality picture with CD quality sound and the possibility to deliver Dolby Pro-Logic surround sound providing you have this equipment. We aim to transmit all our programmes in stereo, whenever possible and you can rely on Showmovies, MTV and VH-1 to provide stereo sound in unrivalled quality.

    To listen in stereo will either need a Stereo TV set or a Stereo Hi-Fi amplifier. Most new TV sets have either AV-Left-Right input/output, a SCART input or both.

    If you have a stereo TV set

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV using stereo phono connectors. This is a simple, straight forward connection which will allow you to hear great stereo sound selectable from your Stereo TV set.

    If you have a stereo Hi-Fi

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your Stereo usually marked either VCR, AUX or TV. Then in order to enjoy the Stereo sound you will need to switch your stereo on the VCR, AUX or TV input and turn your TV to the desired channel and just enjoy the sound.

    If you have both, a Stereo TV and a Stereo Amplifier

    Connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV. Then connect the AV-Left-Right output located at the back of your TV, into the AV-Left-Right input located at the back of your Stereo usually marked either VCR, AUX or TV. Then in order to enjoy the Stereo sound, you will need to switch your stereo on the VCR, AUX or TV input and turn your TV to the desired channel and just enjoy the sound.

    If you have a VCR

    If you have a non-Stereo VCR then it is not recommended to connect your AV-Left-Right from the decoder directly into your VCR as this will eliminate the stereo sound and convert it to mono. It is best to connect the UHF output from your decoder to the UHF input of your VCR. Then tune the VCR as if you were tuning any other channel (See your VCR manual for details on how to tune your VCR). Then connect the AV-Left-Right output located at the back of your decoder, into the AV-Left-Right input located at the back of your TV or Stereo.

  • Troubleshooting

    "E-45 Searching For Signal At .."

    75% of E45 on-screen messages can be resolved by rebooting the decoder. Digital decoders are like computers and they may occasionally freeze or "lock-up". Disconnect the power to the decoder by unplugging the wall socket and re-plugging it. This should rectify most cases.

    "E-16 Service Is Currently Scrambled"

    Check that you are watching an OSN channel to which you have subscribed. To refresh your signal you can: -

    • Send an SMS with your smart card number followed by 500
    • Call our automated answering service on:
      KSA 92000 4444
      Kuwait1 807 007
      Egypt 023 827 6666
      UAE & Others+971 4 367 7888

 Billing

  • Can I pay monthly?

    Of course you can pay monthly. All you have to do is choose the monthly payment option on the subscription form and we will deduct the appropriate amount from your credit card on a monthly basis..

  • How can I order OSN BOX OFFICE?

    OSN BOX OFFICE offers 3 pay per view channels which showcase the best and latest Hollywood movies first and without commercial breaks from our exclusive deals with the leading Hollywood studios including Paramount, Sony Pictures, Universal and Disney. To order:

    • Login to our Online Services
    • Send an SMS with your smart card number followed by the OSN BOX OFFICE order code
    • Call our automated answering service on:
      KSA 92000 4444
      Kuwait1 807 007
      Egypt 023 827 6666
      UAE & Others+971 4 367 7888