Are you facing any technical difficulty?

If you are facing any technical difficulty with your OSN box, it is likely that it can be fixed easily by rebooting it – simply unplug it from the power supply, and then re-plug it.

Looking for your smart card number?

Select the video related to your box to find it

  • OSN Plus HD

  • OSN Plus HD WiFi


  • OSN HD

Need help with your MyOSN login?

Our videos will guide you in a few easy steps

  • Forgot OSN ID

  • Forgot Password

  • Create OSN ID

Have a question?

We might have an answer!

You can check your bill details on MyOSN app, simply:
- Visit your app store & download MyOSN app
- Log in with your OSN ID and password
- Go to ""Account"" to view your billing details

You can also log in to MyOSN on, and access your ""Account"" tab online.
Yes, we can definitely assist you. All you need to do is unplug and take your set top box and remote control to your new house. A technician will drop by and set up your connection. Please note, there will be a minimal charge based on the type or the reinstallation that you use.
A unique account ID that will grant access to many OSN platforms such as MyOSN web, MyOSN App and OSN play. Note: OSN ID can be found under the "Account" section. If you have forgotten your ID or password, please visit
Download MyOSN App to gain access to your acount. To get more info on packs or to add more channels to your subscription, go to the Packs Tab on MyOSN app.

You may also call us anytime on our customer care line and we will be able to assist you.

Need more help?